Thank you for shopping with Sakthi Weaves. We take pride in delivering quality handloom and textile products. Please read our Return & Refund Policy carefully to understand your rights and obligations.
1. Eligibility for Returns
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery.
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The product must be unused, unwashed, and in its original packaging with all tags intact.
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Return requests must be raised within 7 days of delivery.
2. Non-Returnable Items
Due to the nature of our handcrafted products, the following items are not eligible for return:
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Customized or made-to-order items.
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Products purchased during sale or clearance events.
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Items damaged due to improper handling or washing by the customer.
3. Return Process
To initiate a return:
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Contact us at thehandloompeople@gmail.com with your order number, reason for return, and supporting images (if applicable).
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Our team will verify your request and provide the return shipping address or pickup details.
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Once we receive and inspect the product, we will notify you regarding the approval or rejection of your return.
4. Refunds
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Approved refunds will be processed within 7–10 business days after product inspection.
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Refunds will be issued to your original payment method.
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Shipping or COD charges (if any) are non-refundable.
5. Exchanges
If you wish to exchange an item, please mention it in your return request. Exchanges are subject to product availability.
6. Contact Us
For any questions about returns or refunds, please reach out to:
